DELIVERY WITHIN AUSTRALIA
Orders over $99 - Via Courier FREE
Orders under $99 - Via Courier - $10
1-3 working days
DELIVERY TO NEW ZEALAND
FREE SHIPPING on all orders over $149
7-10 working days by DHL
Under $149 the cost is $15.
DELIVERY EVERYWHERE ELSE:
FREE SHIPPING on all orders over A$199
Under A$199 the cost is $25 using DHL.
USA/Canada: 7-12 working days
UK/EU: 7-12 working days
Asia: 7-12 working days
Middle East: 9-16 business days
Please note there is currently delays in international shipments, taking longer than usual. Please allow approx 5 business days extra.
If you would like your shipment sooner we can offer express services,
*all ship prices are in AUD and include GST.
Please note that any charges, taxes or fees at destination country will be the customer’s responsibility.
Please refer to the ship date listed in the product description.
All orders that include items that are not on Pre Order: These items will be shipped together on the Pre order shipment date. If you would like your available items sooner, please order separately or email us to request the available items be sent earlier.
We want to make sure you love your new purchase, so if you happen to not be happy with your selection or fit, please email us within 7 days of receiving your order to request a credit note or refund. Please advise the reason for your request
Items must be returned in an unworn condition and subject to inspection.
Please email us
with your return query so that our returns team can arrange for your exchange/ refund to be processed as soon as possible.
For Australian returns, all returned garments will need to be returned within 7 working days from the date of receiving.
For International returns, all claims must be lodged within 21 days from date of shipping. Items must be in original condition and must not have been worn, altered or washed.
All tags must remain in place. Allow another 7 days for the exchange to be processed.
For faulty garments email us
so that our returns team can arrange for the faulty goods to be repaired or replaced as soon as possible. You will need to return items with all tags in place. We will assess the fault upon return of the garment and reserve the right to repair or replace. If the item is no longer in stock, a full refund will be issued.
For all swimwear, customers must try on items wearing undergarments. If returned, the hygiene strip must remain in place and will not be accepted if removed or altered, or the item otherwise shows signs of wear.
Sale items will not be accepted for return, exchange or credit note.
Please note that only returns who have lodged and confirmed will be accepted.
Amounts paid for shipping is not covered for credit note or exchange. Only the amount paid for the items will be returned.
Arcaa Movement is not responsible or accountable for the loss of garments being returned.
For any other customer service inquiries, please email us.