Refund & Returns Policy
Arcaa Movement does not offer refunds on goods due to change of mind.
We will only offer a refund if the garment is faulty beyond repair or if an alternate size in the same style is unavailable for exchange.
Items must be returned in an unworn condition.
Please contact firstname.lastname@example.org with your return query so that our returns team can advise a unique Returns Authorisation Number (RA Number) & arrange for your exchange/ refund to be processed as soon as possible.
For Australian returns, all exchange garments will need to be returned within 7 working days from the date of purchase.
For International returns, all claims must be lodged within 21 days from date of shipping. Items must be in original condition and must not have been worn, altered or washed. All tags must remain in place. Allow another 7 days for the exchange to be processed.
For faulty garments please email email@example.com so that our returns team can arrange for the faulty goods to be repaired or replaced as soon as possible. You will need to return items with all tags in place. We will assess the fault upon return of the garment and reserve the right to repair or replace. If the item is no longer in stock, a full refund will be issued.
For all swimwear, customers must try on items wearing undergarments. If returned, the hygiene strip must remain in place and will not be accepted if removed or altered, or the item otherwise shows signs of wear.
Sale items will not be accepted for return, exchange or credit note.
When returning goods, please enclose:
Your goods for return, including packaging
Return address information pre-filled on a postal bag with contact details.
For all returns, please contact us for address.
Please note that only returns who have lodged a return request & have been issued an RA Number will be accepted.
Arcaa Movement does not cover the return postage costs — this cost is at your own expense.
We recommend using Registered Australia Post Express or Registered International Post to return garments to us, and we advise you to take note of your tracking number.
Arcadia Movement is not responsible or accountable for the loss of garments being returned.
For any other customer service enquiries, please email firstname.lastname@example.org