DELIVERY & RETURNS
DELIVERY WITHIN AUSTRALIA
FREE SHIPPING on all orders over $99
2-5 working days by Express Post
Under $99 the cost is $10.
DELIVERY TO NEW ZEALAND
FREE SHIPPING on all orders over $150
7-10 working days by DHL
Under $150 the cost is $15.
DELIVERY EVERYWHERE ELSE:
FREE SHIPPING on all orders over $200
Under $200 the cost is $25 using DHL.
USA/Canada: 7-12 working days
UK/EU: 7-12 working days
Asia: 7-12 working days
Middle East: 9-16 business days
If you would like your shipment sooner we can offer express services. Please contact email@example.com.
* all prices are in AUD and includes GST and relevant taxes
We will only offer a refund if the garment is faulty beyond repair or if an alternate size in the same style is unavailable for exchange.
Please contact firstname.lastname@example.org with your return query so that our returns team can advise a unique Returns Authorisation Number (RA Number) & arrange for your exchange/ refund to be processed as soon as possible.
For Australian returns, all exchange garments will need to be returned within 7 working days from the date of purchase.
For International returns, all claims must be lodged within 21 days from date of shipping. Items must be in original condition and must not have been worn, altered or washed. All tags must remain in place. Allow another 7 days for the exchange to be processed.
For faulty garments please email email@example.com so that our returns team can arrange for the faulty goods to be repaired or replaced as soon as possible. You will need to return items with all tags in place. We will assess the fault upon return of the garment and reserve the right to repair or replace. If the item is no longer in stock, a full refund will be issued.
When returning goods, please enclose:
Your goods for return, including packaging
Return address information pre-filled on a postal bag with contact details.
For all returns, please contact us for address.
We recommend using Registered Australia Post Express or Registered International Post to return garments to us, and we advise you to take note of your tracking number.
Arcadia Movement is not responsible or accountable for the loss of garments being returned.