Due to recent changes in U.S. customs regulations, DHL Express has temporarily suspended all B2C (Business-to-Consumer) shipments valued over USD $800 to the United States, effective April 21st. This means that we are currently unable to ship orders over this value to U.S. customers using DHL Express.
The change is a result of new customs requirements that mandate formal entry processing for all shipments above USD $800 (previously USD $2,500). Please note that this suspension only applies to B2C shipments—B2B (Business-to-Business) shipments over $800 are still being processed, although delays may occur.
This is a temporary measure, and we will keep you informed as soon as DHL provides further updates.
Additionally, a 10% tariff remains in place for all goods shipped from Australia to the U.S.
We appreciate your understanding and are here to help if you have any questions.
For international orders, please note that certain countries or regions may not be eligible for shipping due to market restrictions. Transit times are approximate and may vary due to customs clearance and local delivery services. Contact us if you have questions about shipping to your location.
| Rate name | Condition | Transit time | Price |
|---|---|---|---|
| Express | — | 1 to 4 business days | $15.00 AUD |
| Standard (Orders over $150.00) | Orders over $150.00 | 2 to 8 business days | Free |
| Standard (Orders up to $150.00) | Orders up to $150.00 | 2 to 8 business days | $10.00 AUD |
| Region | Condition | Rate name | Price |
|---|---|---|---|
| New Zealand (16 of 17 regions) | Orders over $199.00 | NZ over $199 | Free |
| Orders up to $199.00 | NZ under $199 | $20.00 AUD |
| Rate name | Condition | Transit time | Price |
|---|---|---|---|
| Express Shipping | All orders | 6 to 12 business days | Free |
| Region | Condition | Rate name | Price |
|---|---|---|---|
| Worldwide (exclusions apply) | Orders over $299.00 | DHL Express | Free |
| Orders up to $299.00 | DHL Express | $29.00 AUD |