Sometimes things don’t work out, and that’s okay. We’re here to make the return process as smooth as possible. You can choose an instant refund through our partner Refundid (AU only), opt for store credit, or even exchange for a different size. Explore your options below.
Return Options
- Store Credit
- Exchange
- Instant Refund
- Standard Refund
How to Request a Return
Initiate your eligible return below:
Please enter your order details to start your return.
Eligibility
- All returns must be in original condition, unworn, unwashed, and with all tags attached.
- Full-priced items must be lodged online within 14 days of delivery.
- Full-priced items are eligible for Store Credit or Refund.
- Full-priced items purchased with the welcome discount code are eligible for Store Credit, Exchanges & Refund.
- Full-priced items bought during a sale period are eligible for Store Credit only.
- "Final Sale" items are final and not eligible for return.
- Socks are not eligible for return.
- Swimwear must be in unworn and unused condition with hygiene labels intact.
- Products received that show signs of wear, washing, or are not in original condition will be refused and returned to the customer at their expense.
Faulty Products
If an item is faulty, please email us promptly with a photo and description of the fault, and we will arrange a refund/replacement. Our team will supply you with a returns label for faulty products.
We reserve the right to refund or replace faulty products. If the item is out of stock, a full refund will be issued.
Items damaged by incorrect garment care or general wear and tear are not considered faulty.
We classify an item as faulty if it arrives damaged or if a fault occurs within 3 months of the order date. Damage beyond 3 months is considered normal wear and tear.
Processing Your Return
Once your return is received at our warehouse, it will be inspected by our team. After the inspection, our customer service team will process your return. Please allow 5 working days for this process.
International Returns
- USA customers can return items to our USA location.
- Customers from the rest of the world are kindly required to arrange return postage to Australia.
Return Shipping
Return shipping costs are the customer's responsibility unless the item has been deemed faulty by our team.
We recommend using a trackable shipping method, as the customer is responsible for any returns lost in transit.
Exchanges
-
Size exchanges are available.
-
Discount codes cannot be applied to product exchanges
Other Information
- All orders are shipped from our warehouse in Northern NSW. We do not offer overnight shipping.
- During sale periods, dispatch may be delayed.
- We cannot edit your order once submitted. If you need to update your shipping address, please contact us immediately. Once an order has shipped, we cannot update the shipping address.
- Item prices on your order are final. Discount codes cannot be applied after your order is finalized, and we do not price match items that go on sale post-purchase.
- Store Credit from a return is valid for 12 months.
