Sometimes things don’t work out, and that’s okay. We’re here to make the return process as smooth as possible. You can choose an instant refund through our partner Refundid (AU only), opt for store credit, or even exchange for a different size. Explore your options below.
Return Options
How to Request a Return
Initiate your eligible return below:
Eligibility
Return Options
We offer several return options to suit your needs:
110% Store Credit – Receive 110% of your original purchase amount as store credit, valid for 12 months.
Exchange – Swap your item for another size. You cover the return shipping, and we cover the cost of sending the new item if your order total exceeds $150.
Instant Refund (via Refundid) – Get your refund processed immediately through Refundid (AU only).
Standard Refund – Once your item is received and inspected, we will process your refund.
Processing Your Return
Once your return is received at our warehouse, it will be inspected by our team. After the inspection, our customer service team will process your return. Please allow up to 5 business days for this process.
Return Shipping
Return shipping costs are the customer's responsibility unless the item has been deemed faulty by our team.
We recommend using a trackable shipping method, as customers are responsible for any returns lost in transit.
International Returns
USA Customers:
Faulty items: Return shipping is covered by us, and customers can send items to our USA location.
Change of mind or size: Customers are responsible for return shipping costs.
Rest of the World Customers:
Faulty items: Return shipping to Australia is covered by us.
Change of mind or size: Customers must arrange and cover the cost of return shipping to our Australian location. We recommend using a trackable shipping method, as we cannot be responsible for returns lost in transit.
Faulty Products
If an item is faulty, you can submit a faulty return request directly through Refundid within 14 days of delivery, including a photo and description of the fault. Our team will review and arrange a refund or replacement as applicable. After 14 days, please email us directly with the required information to process your faulty return. We will supply you with a returns label for faulty products.
Faulty items can also be processed after 14 days by contacting our customer service team. Please include details and photos to ensure a smooth process.
We reserve the right to refund or replace faulty products. If the item is out of stock, a full refund will be issued.
Items damaged by incorrect garment care or general wear and tear are not considered faulty.
We classify an item as faulty if it arrives damaged or if a fault occurs within 3 months of the order date. Damage beyond 3 months is considered normal wear and tear.
Other Information
We monitor return and exchange activity to prevent misuse of our policies. Orders with excessive returns, repeated exchanges, or patterns that indicate potential abuse may be subject to review, and we reserve the right to refuse returns or exchanges at our discretion.
All orders are shipped from our warehouse in Northern NSW. We do not offer overnight shipping.
During sale periods, dispatch may be delayed.
We cannot edit your order once submitted. Please double-check your shipping address during checkout to avoid errors, as we cannot modify orders once they are shipped.
Item prices on your order are final. Discount codes cannot be applied after your order is finalized, and we do not price-match items that go on sale post-purchase.
Store Credit from a return is valid for 12 months.
Our Commitment to Quality
Our return policy reflects the confidence we have in the quality of our premium fabrics and designs. By choosing materials such as linen and 100% organic cotton, we aim to provide clothing that stands the test of time. Thank you for trusting us with your wardrobe.
Last updated: March 6th, 2025