Returns Policy

Sometimes things don’t work out, and that’s okay. We’re here to make the return process as smooth as possible. You can choose an instant refund through our partner Refundid (AU only, terms & conditions here), opt for store credit, or even exchange for a different size. Explore your options below.

 

RETURN OPTIONS

  • 110% Store Credit  – Receive 110% of your original purchase amount as store credit, valid for 12 months.

  • Exchange – Swap your item for another size. You cover the return shipping, and we cover the cost of sending the new item if your order total exceeds $150.

  • Instant Refund (via Refundid) – Get your refund processed immediately through Refundid (AU only).

  • Instant Exchange (via Refundid) – Australian customers can exchange instantly with Refundid. Your replacement item is shipped out as soon as you lodge your return—no need to wait for us to receive and approve it first.

  • Standard Refund – Once your item is received and inspected, we will process your refund.

 

HOW TO REQUEST A RETURN
Initiate your eligible return below:

Please enter your order details to start your return.

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Refundid - Instant refunds

 

ELIGIBILITY

What can I return?

  • Items must be in original condition — unworn, unwashed, and with all original tags attached.
  • Returns must be lodged online within 14 days of receiving your order.
  • Full-priced items are eligible for:
    • Store Credit
    • Exchange
    • Refund

What about sale items?

  • Items marked as “Final Sale” are not eligible for return — no refunds, store credits, or exchanges.
  • Sale items not marked as “Final Sale” may be returned for:
    • Store Credit
    • Exchange
    • Please note: refunds are not available on these items.

Additional conditions

  • Socks are not eligible for return.
  • Swimwear must be returned unworn, with hygiene seals intact.
  • Items that appear worn, used, washed, or are missing tags will not be accepted and will be returned at the customer’s expense


PROCESSING YOUR RETURN

Once your return is received at our warehouse, it will be inspected by our team. After the inspection, our customer service team will process your return. Please allow up to 5 business days for this process.

 

RETURN SHIPPING

  • Return shipping costs are the customer's responsibility unless the item has been deemed faulty by our team.

  • We recommend using a trackable shipping method, as customers are responsible for any returns lost in transit.

INTERNATIONAL RETURNS

USA Customers:

  • Faulty items: Return shipping is covered by us, and customers can send items to our USA location.

  • Change of mind or size: Customers are responsible for return shipping costs.

Rest of the World Customers:

  • Faulty items: Return shipping to Australia is covered by us.

  • Change of mind or size: Customers must arrange and cover the cost of return shipping to our Australian location. We recommend using a trackable shipping method, as we cannot be responsible for returns lost in transit.

 

FAULTY PRODUCTS

If an item is faulty, you can submit a faulty return request directly through Refundid within 14 days of delivery, including a photo and description of the fault. Our team will review and arrange a refund or replacement as applicable. After 14 days, please email us directly with the required information to process your faulty return. We will supply you with a returns label for faulty products.

  • Faulty items can also be processed after 14 days by contacting our customer service team. Please include details and photos to ensure a smooth process.

  • We reserve the right to refund or replace faulty products. If the item is out of stock, a full refund will be issued.

  • Items damaged by incorrect garment care or general wear and tear are not considered faulty.

  • We classify an item as faulty if it arrives damaged or if a fault occurs within 3 months of the order date. Damage beyond 3 months is considered normal wear and tear.

OTHER INFORMATION

We monitor return and exchange activity to prevent misuse of our policies. Orders with excessive returns, repeated exchanges, or patterns that indicate potential abuse may be subject to review, and we reserve the right to refuse returns or exchanges at our discretion.

  • All orders are shipped from our warehouse in Northern NSW. We do not offer overnight shipping.

  • During sale periods, dispatch may be delayed.

  • Discount codes cannot be applied to exchanged items.

  • We cannot edit your order once submitted. Please double-check your shipping address during checkout to avoid errors, as we cannot modify orders once they are shipped.

  • Item prices on your order are final. Discount codes cannot be applied after your order is finalized, and we do not price-match items that go on sale post-purchase.

  • Store Credit from a return is valid for 12 months.

ARCAA AFTERPAY DAY SALE – TERMS & CONDITIONS

The Arcaa Afterpay Day Sale runs from March 20–23, 2025, online and in our Byron store. Prices are as marked and cannot be applied to past purchases. The offer is valid for a limited time and while stock lasts.

All sale items are final sale—no returns, exchanges, or refunds unless deemed faulty. If an item is returned, it will be shipped back at an additional cost.

Once an order has been placed, modifications can not be made if the order has already entered processing. Due to high order volume, please allow an extra 5-7 business days for dispatch. Once shipped, delivery will take approximately 3-7 business days, with longer transit times for regional and remote areas.

The same policies apply to purchases made during the Arcaa VIP Sale, which began on March 13, 2025.

OUR COMMITMENT TO QUALITY

Our return policy reflects the confidence we have in the quality of our premium fabrics and designs. By choosing materials such as linen and 100% organic cotton, we aim to provide clothing that stands the test of time. Thank you for trusting us with your wardrobe.


Last updated: April 8th, 2025