Sales Operations and Customer Service

Sales Operations and Customer Service

We are seeking a well rounded team member to join our small yet growing business in Byron Bay.

Working closely alongside the Founder/Director, this role covers day to day sales operations, order fulfillment and dispatch, customer service communication, stock management, admin and accounting. As well as important marketing related tasks such as social media content creation and scheduling, assisting with photoshoots, working with influencers and creating weekly EDM’s.

 The break up of the role is Sales Operations 70% / Marketing 30%.



Order fulfillment and dispatch

Customer service communication 

Assisting customers in store.

Managing wholesale orders, invoicing, admin and reporting.

Coordinating wholesale dispatch



Social content creation and scheduling.

Assisting with photoshoots

Managing and building on marketing calendar 

Creation of digital collateral such EDMs, social images and website banners. (Mailchimp & Photoshop) 


  • Demonstrated experience (1-2 years) in a similar role. Sales, Marketing or preferably both.
  • Proficient in Photoshop or Canva, Mailchimp, Planoly. 
  • Proven experience in Shopify and ecom site management.
  • Strong administration skills. Experience in Excel and Xero.
  • Highly organized, enjoys planning and creating effective systems
  • Outstanding communication skills, both verbal and written
  • Passion for creating an exceptional customer experience
  • Ability to work efficiently and effectively within a team as well as independently 
  • Ability to prioritize, multi-task and meet tight deadlines
  • High attention to detail
  • A friendly and professional attitude
  • Values in working towards a more sustainable future 


This is a diverse role with much opportunity for growth to expand into other chosen sides of the business.


This role is part time, 3 days per week, to then move into full time in June 21.

Located in Byron Bay.


If this is you, please send resume and cover letter to before Wednesday 17th Feb.